By not displaying fixed pricing, we engage directly with customers to assess their specific needs and propose a tailored package that offers the most value.

Our MAU pricing model ensures that pricing is based on the number of your organization’s unique users who actively use Frontify within a given month. This means that you pay only for actual engagement and avoid payment for dormant or non-active users. This is in contrast to the traditional seat-based pricing model, which is priced based on the number of "seats" (licensed users) with access to the platform —regardless of their activity level.

We calculate your monthly active users by examining internal industry averages, your use case, and your team structure. We reevaluate this number yearly to ensure your plan meets your needs.

There’s no need to worry about short-term spikes because we take six-month averages to calculate your actual monthly usage throughout the year. This approach irons out any unusual fluctuations to ensure that the payments you make each year are a true reflection of your usage. Should these fluctuations continue to occur, it may mean that you’ve outgrown your plan and should move to a package with a different MAU range. Should this be the case, your Frontify rep is here to help.

Yes, an MAU is anyone logging into your Frontify space as a user — via browser, desktop, or mobile — at least once a month. This includes external partners. Anyone who simply views your Frontify space without logging in won’t be counted.

You can track your usage by logging into your account and looking at your personalized analytics dashboard.

Yes, we fully comply with the General Data Protection Regulation (GDPR). Frontify is heavily committed to privacy, security, and transparency for its customers and employees. You can find more information in our privacy notice.

Yes, we do. Our team is available to advise at every step of your journey. For large-scale operations and migrations, you can tap into Frontify’s large pool of partners to support further customization of your systems.