Drive our customers' happiness!
We’re looking for a Customer Success Manager in New York who drives our customer happiness to a new all-time high. As a Customer Success Manager you advise and guide a wide variety of customers. You ensure that they launch Frontify successfully, adopt it widely, and are continuously driving business value from our product.
You drive customer success
- You onboard new customers and provide coaching & support to improve adoption of Frontify.
- You increase product adaptation, customer engagement, and satisfaction proactively.
- You liaise with internal teams and coordinate to ensure customer success.
- Support the development of our products together with customers, the product team, and sales.
- Your metrics: Adoption Rate, Customer Lifetime Value, Net Promoter Score, Churn Rate, etc.
You’re a self-motivated and empathetic consultant
- You’ve got some relevant experience (CSM, KAM, Branding, SaaS, Agency, Consulting).
- Ideally, you’re a graduate in Business, Economics, or a similar field
- You’re proficient in English (C2). Any other language might be interesting.
- You can present/talk concisely and like to interact with people.
- You’re an empathetic consultant and you can build trustful relationships.
- You've shown that you can initiate new things and get them done.
- You’re authentic, honest, intrinsically motivated, and responsible – a grown-up.
- An employer who treats you like a grown-up (freedom & responsibility).
- A place to be creative and get things done.
- The chance to work with inspiring brands and people.
- An opportunity to learn and grow with the company.
- Colleagues that feel like family.
- A cozy place in New York.
What is Frontify?
Frontify is a fast-growing company based in St. Gallen (Switzerland) with 90 people currently on board. We create an all-in-one brand management software, increasing brand consistency through centralized platform collaboration – for big businesses and small.